Ability may get you to the top, but it takes character to keep you there.
Ideas must work their way through the brains and arms of men, or they are no better than dreams.
Even if you're on the right track, you'll get run over if you just sit there.
Diamonds are nothing more that chunks of coal that stuck to their job.
The quality of your work is a snapshot of your character.
Measure not the work
Until the day’s out and the labor done.
Whatever new condition God is by his providence bringing us into, we must beg of him to teach us the duty of it, and to enable us to do it, that we may do the work of the day in its day, of the place in its place.
How did we do it? I get asked that often. Here is one of the main messages in this whole book: It is not fancy. It is as fundamental as blocking and tackling. I just did it. I just went to work every day and did everything that needed to be done.
I have a three-legged milk stool in my office perched on top of a cabinet. It is a great symbol for how to succeed in business. There are three legs: Take care of the customer, have a little fun, make a little money. If you don't do that, it doesn't work, but if you do, it comes together easily....
I learned that too many people who become bosses don't understand the market or work as hard as they should.
Here's a classic trap: A businessman is successful with one business, so he thinks two or three or four would be even better. This changes the equation dramatically. With one operation, you can be there yourself and use the sheer force of your personality to drive it, but as soon as you get two you're dividing your time; you need someone who is strong and good enough to run the other business. It's going to be more difficult to make a profit. Other people don't care about it as much as you do. There are some who work hard, but they are few....
Good people are hard to find, but they're there. We've got many good people in our organization. The trick is to find them jobs that keep them interested and match their talents and what they want to do (not everyone is a boss). Then you have a happy, motivated work force. In our company, we give our general managers the opportunity to buy 10 percent of the dealerships they manage. We prefer that they do this-obviously, someone who has a financial stake in the business is motivated to work hard and make the business a success.
A lot of people simply don't bring this intensity to work, although they don't realize it. I try to describe it this way: Let's say there's an intensity level of 10. Some people can work to a certain intensity level and think they worked hard and achieve a 9 1/2. Another person can work at it and do a bad job and believe he or she worked to a 9 or a 10, but it would actually be a 4. So many people work at the minimums rather than the maximums. They're going to do as little as they can to pull together all the loose ends. A bunch of people say, "I wanna have..." and "I wanna be..." but they're not willing to pay the price. The price is time and effort and being a student of what you're doing.